Trust Center

Overview

We Are Committed to Ethical AI

Gloo is committed to providing ethical and redemptive uses of AI. Our AI Studio Offerings are developed at standards that match the high level of commitment you place in Gloo as our trusted publishers, content producers, churches, and enterprises.

You Decide How Your Content Is Shared

Gloo’s AI Studio allows you to decide how, when, and where Your Content is used by our AI Studio Offerings. 

You can choose to only share Your Content to power your apps and websites or grant approval to share Your Content with Gloo apps, or other third-party apps and sites using our AI Studio Licensing and  Rights Management Platform.

When you approve sharing with a third party, Your Content is approved for use only by the apps and sites you have approved and only in the ways you approve it to be used.

You can remove or modify your approval for 3rd party apps to use Your Content at any time.

Supplemental Terms for Gloo AI Studio  Offerings

These AI Studio Supplemental Terms (“AI Studio Supplemental Terms”) apply to all use of the AI products and services made available by Gloo through the Gloo AI Studio Platform (“AI Studio Offerings”).  These AI Studio Supplemental Terms supplement Gloo’s Terms of Service (“Gloo’s Terms of Service) and form part of the Agreement as defined therein, and by accessing or using any AI Studio Offerings, you agree to these AI Studio Supplemental Terms.

Please read these AI Studio Supplemental Terms carefully. IF YOU DO NOT AGREE TO THESE AI SUPPLEMENTAL TERMS, OR DO NOT MEET ALL OF THE QUALIFICATIONS IN THESE AI SUPPLEMENTAL TERMS, YOU MAY NOT ACCESS OR USE GLOO’S AI STUDIO OFFERINGS.

Definitions

Terms used in this Agreement have the definitions given in these AI Studio Supplemental Terms or, if not defined in these AI Supplemental Terms, have the meanings given in Gloo’s Terms of Service. All other terms shall have their plain English meaning as commonly interpreted in the United States.

Scope of Agreement

This Agreement includes these AI Studio Supplemental Terms and Gloo’s Terms of Service. This Agreement applies to any access to the AI Studio Offerings, whether made by you directly or on your behalf. The Agreement constitutes the entire agreement between the parties with respect to the AI Studio Offerings and the other subject matter covered by this Agreement. This Agreement supersedes any and all written or oral prior agreements and understandings between the parties concerning the AI Studio Offerings and such other subject matter. In the event of any conflict between these AI Studio Supplemental Terms and Gloo’s Terms of Service or any Order, these AI Studio Supplemental Terms will take precedence and control.

Effective Date

You will be bound by this Agreement as of the date you first accept these AI Supplemental Terms, including electronically, or otherwise access or use any AI Studio Offerings.  You and Gloo are each a party to this Agreement and together are the parties to this Agreement.

Additional Agreements

In addition to this Agreement, if you enter into (or have entered into) any other agreement with Gloo or its affiliates those agreement will remain applicable between you and Gloo (or such affiliate, as applicable) as stated in that agreement, provided that this Agreement will control with respect to your access to and use of the AI Studio Offerings.

AI Studio Offerings

When you create your AI Studio Account, you can select the AI Studio Offerings that You would like to utilize with Your Content.   As we develop more products and services, the AI Studio Offerings that may be available to You in your AI Studio account may change.

AI Studio Offerings that are enabled and available to You at Content ingestion, may include, as further specified by you an applicable Order or otherwise through your Account settings:

• Data Engine Services

• Content Enrichment

• Content Analytics

• Discovery Widget

• APIs for own properties

AI Studio Offerings that are enabled at Content ingestion and can be toggled off by You, may include as further specified in an applicable Order or otherwise through your Account settings:

• Affiliate API

• Gloo AI Chat

• Gloo Workspace - Help Me Respond

AI Studio Offerings are off by default after Content Ingestion, but can be toggled on may include, as further specific in an applicable Order or otherwise through your Account settings:

• Assistant

• Content used in Gloo generative or RAG use cases outside of Gloo AI Chat

Digital Rights Management & AI Studio Distribution Platform

In addition to the above referenced AI Studio Offerings that are available to you in your AI Studio Account, Gloo may also provide the ability for You to make Your Content available for licensing to third parties via Gloo’s AI Studio Distribution Platform Developer APIs. Such third-party licensing requires your agreement to the Gloo AI Studio Content Provider Agreement, which is available for you to review in your AI Studio Account, and forms a separate and independent agreement between you and Gloo. You will also be required to enter into a separate Usage Agreement with the third-party licensee, and this will be a separate and independent agreement between you and the third-party licensee. 

Use of the AI Studio Offerings

Gloo provides each AI Studio Offering as specified in this Agreement to you as part of your AI Studio Account. Subject to Your complete and ongoing compliance with the terms of this Agreement, Gloo grants you a  limited, non-exclusive, non-transferable, non-sublicenseable, revocable license during the term of these AI Studio Supplemental Terms to access and use the AI Studio Offerings. Unless separately specified in this Agreement, all applicable performance and support commitments for each AI Studio Offering are specified in this Agreement.

Your Content

For purposes of these AI Studio Supplemental Terms, Your Content includes (a) all of Your Content as defined in Gloo’s Terms of Service other than Prompts (as defined below)(“Your Non-Prompt Content”); (b) Enriched Content (as defined below); © any Content that you upload or submit to the AI Studio Offerings to prompt or elicit AI-generated outputs (“Prompts”); and (d) the AI-generated outputs produced by the AI Studio Offerings in response to Prompts (“Output Content”). Except for the rights and licenses granted in or under this Agreement, you retain ownership of all intellectual property rights that you hold in Your Content and all elements of Your Content that are protected under United States or other intellectual property laws. Subject to your complete and ongoing compliance with this Agreement, to the extent Gloo obtains any right, title or interest in or to Output Content, Gloo hereby assigns such right, title, and interest to you, subject to the License to Your Content, as defined below.

By submitting or otherwise making available Your Content, you grant Gloo a worldwide, non-exclusive, irrevocable, royalty free, fully paid right and license (with the right to sublicense through multiple tiers of subprocessors) to host, store, transfer, reproduce, modify for the purpose of formatting for display, create derivative works as authorized in the Agreement, and distribute Your Content, in whole or in part, in any media formats and through any medial channels, in each instance whether no known or hereafter developed to (a) provide the AI Studio Offerings to you; (b) generate Usage Data (as defined below); (c) pass your Prompts to other offerings like Chat for the purpose of providing those other Offerings to you; (d) process You Non-Prompt Content to enhance the Output Content provided to you, such as by using Your Non-Prompt Content as references in the production of such Output Content; and (e) further develop Gloo’s product and services, including by training or refining our models (collectively, the “License to Your Content”). If you use the toggles or other settings provided by Gloo through your Account to opt out of (c), (d), or (e) in the License to Your Content (“Opt Out”), then the License to Your Content does not include the feature from which you have Opted Out.

Enriched Content is the meta data tags & labels that are added to Your Content by the AI Studio Offerings. 

In addition to the rights provided to access and use Gloo Content under the Agreement, you may access and use Enriched Content only in the form provided through each AI Studio Offering (i.e., only as part of Your Content that such Enriched Content enhances), solely for your own business purposes in connection with the use of Your Content and subject to the other responsibilities and restrictions specified in this Agreement.

Content Ingestion

We provide a variety of tools for you to use to upload Your Content by sending us files, via API, or by connecting to the third-party systems where Your Content is currently hosted (such as Google Drive, Dropbox, or your website CMS).

You may also choose to use advanced automated content retrieval tools to extract Your Content and upload and ingest it to our AI Studio Offerings.

Our AI Studio Offerings also give you the choice to utilize other integrated third-party providers to upload Your Content to the AI Studio Offerings.

Gloo Content

For purposes of this Agreement, Gloo Content is defined in the Gloo Terms of Service, and includes Usage Data. “Usage Data” means information generated from the use of the AI Studio Offerings, which data does not identify you, your Users, or any other natural human persons.

All Gloo Content, is for informational purposes only and Gloo is not responsible for any errors or omissions in any Gloo Content. You are solely responsible for verifying the accuracy, completeness, and applicability of all Gloo Content and for your own use of that Gloo Content.

Content Security

Gloo uses industry-standard encryption and other security measures designed to protect Your Content.

For more information on how we safeguard Your Content and data, see our Security Statement.

Feedback

Any information, content, or materials you provide to Gloo through any AI Studio Offering or otherwise in connection with this Agreement, including any feedback, comments, or suggestions relating to the use, operation, performance, functionality, or features of the AI Studio Offerings (“Feedback”) is entirely voluntary. Gloo will be free to use any Feedback for any purpose and without any without notice, payment, or other obligation to you. All use of any Feedback will be at Gloo’s sole discretion.

Trademarks

You grant Gloo all licenses, rights, permissions, and consents necessary for Gloo and its affiliates, contractors, and sub-processors to use your names, logos, and other trademarks (“Marks”) to make available and provide the AI Studio Offerings to you as specified in this Agreement and under each Order. All goodwill generated by such use, shall inure to your benefit. Gloo may also identify you by name, with or without use of any of your Marks in general promotional lists of Gloo’s customers.

Additional Restrictions

The AI Studio Offerings, and the software, databases, hardware, and other technology used by or on behalf of Gloo to provide the AI Studio Offerings, and the structure, organization, and underlying data, information and software code are owned by Gloo and its providers. In addition to (and without limiting) restrictions set forth in Gloo’s Terms of Service, you will not, and will not permit any third party to: (1) access or attempt to access the AI Studio Offerings except as expressly provided in this Agreement; (2) use the AI Studio Offerings in any unlawful manner or in any other manner that could damage, disable, overburden or impair the AI Offerings; (3) use automated scripts or other non-human means to collect information from or otherwise interact with the AI Studio Offerings; (4) alter, modify, reproduce, create derivative works of the AI Studio Offerings; (5) distribute, sell, resell, lend, loan, lease, license, sublicense or transfer any of your rights to access or use the AI Studio Offerings or otherwise make the AI Studio Offerings available to any third party; (6) reverse engineer, disassemble, decompile, or otherwise attempt to derive the method of operation of the AI Studio Offerings; (7) attempt to circumvent or overcome any technological protection measures intended to restrict access to any portion of the AI Studio Offerings; (8) monitor the availability, performance or functionality of the AI Studio Offerings; (9) interfere with the operation or hosting of the AI Studio Offerings; (10) use the AI Studio Offerings Output Content to infringe, misappropriate, or violate any third-party rights, including any intellectual property rights or rights of publicity or privacy; (11) us the AI Studio Offerings or any Out Content to develop or train any competing service, including any competing AI model; (12) submit or otherwise cause the AI Studio Offerings to process any Protected Health Infomration (as defined under the HIPAA Privacy Rule at 45 C.F.R. Section 160.103); or (13) use the AI Studio Offerings deceptively or represent that Output Content is of human origin when it is not.

Term and Suspension

Without limiting any of Gloo’s rights under Gloo’s Terms of Service, Gloo may suspend, limit, or terminate your use of any AI Studio Offering if Gloo is required to do so to enforce its applicable policies or by applicable laws or regulations (including any changes to applicable laws or regulations). Upon termination of these AI Studio Supplemental Terms, the Agreement, or your access to the AI Studio Offerings, Gloo may at its option delete or otherwise remove any of Your Content or other data associated with your Account. Upon any termination of these AI Studio Supplemental Terms, you must immediately cease use of and access to the AI Studio Offerings.

Disclaimers

Without limiting any disclaimer or limitation of liability in Gloo’s Terms of Service:

(1) THE AI STUDIO OFFERINGS, OUTPUT CONTENT, AND ALL RELATED FEATURES OR MATERIALS ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS. WE DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE AI STUDIO OFFERINGS AND ALL SUCH OUTPUT CONTENT AND MATERIALS, INCLUDING: (A) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; AND (B) ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE. WE DO NOT WARRANT THAT THE AI STUDIO OFFERINGS OR ANY PORTION OF THE AI STUDIO OFFERINGS, OR ANY MATERIALS OR CONTENT OFFERED THROUGH THE AI STUDIO OFFERINGS, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, AND WE DO NOT WARRANT THAT ANY OF THOSE ISSUES WILL BE CORRECTED.

(2) ANY USE OF THE AI STUDIO OFFERINGS AND/OR OUTPUT CONTENT IS AT YOUR SOLE RISK AND YOU WILL NOT RELY ON OUTPUT CONTENT AS A SOURCE OF FACTUAL INFORMATION OR AS A SUBSTITUTE FOR PROFESSIONAL ADVICE. THE AI STUDIO OFFERINGS AND ITS OUTPUT CONTENT ARE NOT INTENDED TO PROVIDE ANY KIND OF ADVICE OR INFORMATION AND DO NOT CONSTITUTE RECOMMENDATIONS OR ADVICE OF ANY KIND, INCLUDING INVESTMENT, MEDICAL, LEGAL, OR ANY KIND OF PROFESSIONAL ADVICE. NO INFORMATION AVAILABLE THROUGH THE AI STUDIO OFFERINGS WILL CREATE ANY WARRANTY REGARDING US, THE AI STUDIO OFFERINGS, OR ANY OTHER PRODUCTS OR SERVICES PROVIDED BY US.

YOU ACKNOWLEDGE AND AGREE THAT: (A) OUTPUT CONTENT MAY NOT BE UNIQUE, NOVEL, EXCLUSIVE, OR OTHERWISE SPECIFIC TO YOU AND OTHER USERS OF THE AI STUDIO OFFERINGS MAY RECEIVE SIMILAR OUTPUT VIA THE AI STUDIO OFFERINGS; (B) THERE MAY BE ERRORS, INCONSISTENCIES, OR INACCURACIES IN OUTPUT CONTENT FOR VARIOUS REASONS (INCLUDING THE QUALITY OR TYPE OF INPUTS AND THE INHERENT LIMITATIONS AND PROBABILISTIC NATURE OF MACHINE LEARNING TECHNOLOGY USED IN CONNECTION WITH THE AI STUDIO OFFERINGS); AND (C) OUTPUT CONTENT OR ANY PART THEREOF MAY (i) BE OWNED OR CONTROLLED BY A THIRD PARTY, OR (ii) PROTECTED OR PROTECTABLE BY INTELLECTUAL PROPERTY OR OTHER PROPRIETARY RIGHTS. WE MAKE NO REPRESENTATION OR WARRANTY WITH RESPECT TO ANY OF THE FOREGOING ACKNOWLEDGMENTS AND WILL NOT BE LIABLE FOR ANY ERRORS, INCONSISTENCIES, OR INACCURACIES IN THE OUTPUT CONTENT. THE LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS IN THIS SECTION APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.